OpenKM Support provides enterprise-level technical support, software patches, certified updates and management tools that help you during different stages of the life cycle of the application. This helps reduce business and technical risks, increase productivity, and improve the success rate for document management within OpenKM.
Professional support is available on any certified OpenKM installation:
OpenKM support services include
- Access to the tracker system 24 hours a day, 365 days a year with guaranteed responses from OpenKM. Incident response time is critical for us; our tracker system can quickly get in touch with our developers and support team.
- Access to the OpenKM documentation 24 hours a day, 365 days a year to find answers to common questions.
- Support Alerts.
- Installation support.
- Support for migration.
- Support for performance tuning.
- Projects integration support.
- Support updates.
- Test of the production facilities (environment, backups, etc.)
- Certification of proper functionality.
- Remote System Monitoring.
OpenKM offers special prices for academic and non-profit organizations (NGO). Please contact the sales team for more information.
OpenKM special configurations and extra services
- OpenKM - cloud (Include hosting and backup service)
- OpenKM - mirror (Ensure your system is always up and running, preventing hardware system failures)
Other Professional services
- OpenKM Network - Knowledge center and Online documentation by subscription.
- Pre-implementation consulting.
- Application Customizations.
If you want more information about OpenKM support access, please feel free to submit your query using our Contact Form.